Refund Policy

Effective Date: September 1, 2024

1. Introduction

At KL Consultants, we strive to provide the highest quality accounting services to our clients. This Refund Policy outlines the terms and conditions under which refunds may be issued for services rendered.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Service Non-Delivery: If the agreed-upon services are not delivered within the specified timeframe.
Service Deficiency: If the services provided are significantly deficient or do not meet the agreed-upon standards.
Duplicate Payment: If a payment is made more than once for the same service.

3. Non-Refundable Services

The following services are non-refundable:

Completed Services: Once a service has been fully rendered and delivered to the client.
Consultation Fees: Fees paid for initial consultations or advisory sessions.
Third-Party Fees: Any fees paid to third parties on behalf of the client (e.g., government filing fees, software subscriptions).

4. Refund Request Process

To request a refund, clients must follow these steps:

Submit a Request: Contact us via email at office@klconsultants.co.in or phone at +91-7428490277 within 10 days of the service delivery date.
Provide Details: Include the following information in your request:
- Client name and contact information
- Invoice number and date
- Description of the service and reason for the refund request
Review Process: Our team will review the request and may contact you for additional information or clarification.

5. Refund Approval and Processing

Approval: Refund requests will be reviewed and approved at the discretion of KL Consultants.
Processing Time: Approved refunds will be processed within 20 business days from the date of approval.
Refund Method: Refunds will be issued using the same method of payment used for the original transaction unless otherwise agreed upon.

6. Changes to the Refund Policy

KL Consultants reserves the right to amend this Refund Policy at any time. Clients will be notified of any changes, and continued use of our services constitutes acceptance of the amended policy.

7. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Email: office@klconsultants.co.in
Phone: +91-7428490277

Cancellation Policy

Effective Date: September 1, 2024

Introduction

At KL Consultants, we value our clients and aim to provide top-notch accounting services. To ensure smooth operations and respect for everyone’s time, we have established the following cancellation policy:

1. General Terms

1.1 This policy applies to all services provided by KL Consultants, including accounting, bookkeeping, tax preparation, financial analysis, and advisory services.

1.2 Please follow the procedures outlined in this policy for any cancellations.

2. Cancellation Notice

2.1 We kindly ask for at least 72 hours’ notice if you need to cancel a scheduled service.

2.2 Cancellations made less than 48 hours before the appointment will incur a fee of 50% of the service cost.

2.3 Cancellations made less than 24 hours before the appointment will incur a fee of 100% of the service cost.

3. How to Cancel

3.1 To cancel, please email us at office@klconsultants.co.in or call us at +91-7428490277.

3.2 Include your name, the scheduled service, and the date and time of the appointment in your cancellation request.

4. Refunds

4.1 Refunds for cancellations made with appropriate notice (72 hours) will be processed within 14 business days.

4.2 No refunds will be issued for cancellations made less than 24 hours before the appointment.

5. Exceptions

5.1 We understand that emergencies happen. Exceptions to the cancellation policy may be made at our discretion in cases of genuine emergencies or unforeseen circumstances.

5.2 To request an exception, please contact us as soon as possible with a detailed explanation.

6. No-Show Policy

6.1 Clients who do not show up for their appointment without prior notice will be charged the full service fee.

6.2 Repeated no-shows may result in the termination of services.

7. Rescheduling

7.1 You may reschedule your appointment without penalty if done at least 72 hours in advance.

7.2 Rescheduling requests made less than 72 hours before the appointment will be treated as a cancellation and subject to the cancellation fees outlined above.

8. Policy Changes

8.1 KL Consultants reserves the right to modify this cancellation policy at any time. Clients will be notified of any changes via email or our website.